12 January, 2015 4 Comments
Sorry for the huge delay in posting this, but the MoneySavingExpert.com annual delivery service survey once again rated Yodel as the worst of the bunch last year.
9,000 website users responded to the survey, with a massive 58% of Yodel customers saying they had a BAD experience. Hey – it’s not quite as bad as the previous year where 71% of customers rated them as BAD.
Martin Lewis who founded the site makes an excellent point that most customers of online retailers have no choice over who they use for delivery. “It’s time we put pressure on retailers to stop inflicting this type of delivery on us. Any customer who has an abominable delivery service should complain to the retailer and ask them to justify why they use firms with such dire reputations. Ultimately though, until we vote with our pockets and stop using firms that employ poor delivery agencies, that won’t happen.”