Do You Use Yodel? Then You Won’t Get My Business

I got really annoyed a while ago by businesses not disclosing who they will use to deliver my online purchases. I sincerely believe it is because they know many customers will shop elsewhere if they discover that they use Yodel to deliver their goods – and rightly so.

I decided it might be useful to create a badge which any Website can use to show their potential customers that their packages WILL NOT be couriered by Yodel (and I use the term ‘couriered’ – not ‘delivered’). I’d forgotten all about it until a comment from Jayk on this very blog reminded me it would be a good idea. It is pretty basic but I think it does the job.

We NEVER Use Yodel - Guaranteed (300x255)

If you have a business website and want to advertise the fact that you care for your customers by not using a terrible delivery company, feel free to use this badge on your site. It’s completely free to use and no acknowledgement is necessary. If you are still using Yodel for deliveries then you might want to do a quick web search for ‘Yodel reviews’ and follow the likes of John Lewis, Matalan and Mothercare by dropping them like a stone – then you can use my lovely badge too.

We NEVER Use Yodel - Guaranteed (150x128)Here is a resized version (150 pixels by 128 pixels) for those who don’t have the facilities to do it themselves. Just right click on either version and choose “Save Image As…”, “Save Picture As…” or your Web browsers equivalent to store the image for use later.

(NOTE: The ‘We NEVER Use Yodel – Guaranteed‘ badge is all my own work. You may use it on any website which does not use Yodel as a delivery company completely free of charge and without the need to acknowledge its origins).

If anyone wants a different sized version, please ask and I will do my best to accommodate. If anyone wants to have a go at doing a better one, please feel free and post a link in the comments. I would love to see them.

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BEWARE: Collect+ (CollectPlus) Are Part of Yodel!

I am currently in the middle of my first experience with Collect+ (http://www.collectplus.co.uk). I ordered something from an eBay seller who chose to use them to deliver the item. I looked up the Web site and it all looked good. They collect from local shops all over the country and can deliver to them too if necessary for people who work during the day and cannot wait in for 12 hours at a time waiting for a parcel. A great idea… if it worked.

Sadly the parcel didn’t arrive when expected so I contacted the seller asking if they had a tracking number. They checked and the Collect+ system said the parcel had been delivered at 22:50 two days previously! No it hadn’t. This rang alarm bells and I instantly thought ‘are these people Yodel?’. Well it turns out they are. CollectPlus is a joint venture between PayPoint and Yodel so it should be no surprise that the driver had LIED about delivering the parcel on their tracking system.

I have now sent the information to Collect+ and got the eBay seller to also contact them too (after all it was his money they took and he is their direct customer). We are awaiting their response and I will update this story when I get more information. I just hope it isn’t Yodel’s customer service who end up with the contact emails.

Just as a side note, they are breaking the Nominet domain name rules. Their domain is registered to ‘Fiona Wood‘ and says they are trading as ‘Drop and Collect Ltd‘. It also says ‘The registrant is a non-trading individual who has opted to have their address omitted from the WHOIS service‘. This is not true. They are a trading company and so should not hide their domain registration details – unless of course they are trying to disguise who they really are to get away from the bad press. After all, they changed from Home Delivery Network Ltd to Yodel to escape the awful online reviews and horror stories. It hasn’t worked. For those interested, Collect+ is a trading name for ‘Drop and Collect Limited’ who are registered with Companies House as:  DROP & COLLECT LIMITED, 54 CLARENDON ROAD, WATFORD, HERTFORDSHIRE, ENGLAND, WD17 1DU – Company No. 06593233


Update 5th Dec: Well, it turns out that there is a glitch in the Collect+ system so when a parcel is scanned in at the depot, it flags it as having been delivered. What a great way to cause a panic for your customers. Of course, we didn’t find this out from an emailed reply – we had to phone up, at which point they said the parcel should come on Monday. On Sunday afternoon they tried to deliver it (yes – a Sunday afternoon!) but of course I wasn’t in and wasn’t expecting it. Luckily a neighbour took it in and Yodel actually put a card through my door. You heard me right… I got a card through my door for a failed delivery from Yodel! I also got a reply to my email from Collect+ on Monday (after the parcel had been delivered) but with no explanation of their glitch.

Anyway, I have nice neighbours so I now have my parcel.

How Hard is it to Leave a Card, Yodel?

I ordered something a couple of weeks ago from TheBookPeople who offer some fantastic deals on books. They used to deliver using DHL which were okay (in as far as I hadn’t had a problem with them). Of course, this was before Yodel/HDNL took over the domestic part of DHL. Now Yodel deliver their goods so it looks like I won’t be using them again. A serious shame as their prices are excellent.

Anyway, I got the parcel tracking number in an email from TheBookPeople so I looked up its progress. To my surprise (although I should know better by now) Yodel’s system said they had tried to deliver it but nobody was in so they left a card. There was no card. My house is easy to find on a residential street with a clearly marked number. If I hadn’t been emailed the consignment number by TheBookPeople I would never have been able to look it up or find out they had tried to deliver it (if they actually did). I used the contact form on the Yodel site to send a message to them asking where my parcel was and what I should do next because no card had been left with instructions. I never did get a response. This rediculously poor lack of communication bugs the hell out of me. It wouldn’t have taken someone 2 minutes to drop me an email just updating me on the parcels progress but nobody at Yodel could be bothered.

A couple of days later the parcel was delivered to my neighbour. Still no card through my door explaining this but luckily I have nice neighbours who watched out for my arrival back home and popped the parcel round. Just another Yodel experience to add to the list [sigh].

Play.com

I have ordered many, many items from Play.com without a problem as they always previously used Royal Mail. If I was not in I could easily walk to the local sorting office and pick my parcels up. Easy. However, my last order was sent out using Home Delivery Network (HDNL) who have shown nothing but incompetence.

The first I knew they had my parcel was a card through the door when I got home from work. I rang them and after spending 14 minutes on hold (an extra £1.40 in their pockets) I explained that I could not be home during normal working ours as I myself work. The irony of calling yourself ‘Home Delivery Network’ when you only deliver during working hours seems lost on them. Their nearest depot was a 70 mile round trip away so that was not an option – certainly not for what the item was worth. They could however deliver to an alternative location so I gave them my workplace address. Sadly they couldn’t deliver it until 6 days later due to a bank holiday.  I am still not quite sure why it would take so long but then I had no choice.

Six days went by and no parcel at work. When I got home I found another card through my door. I rang up again, waited on hold, and explained their mistake which they admitted to and apologised. “Fare enough”, I thought, “anyone can make a mistake”. I was promised it would arrive the next day at my workplace. The next day came and yet again they tried to deliver it to my home address! I rang up and they were still apologetic and couldn’t explain why they kept making mistakes but promised it for the following day. The following day still showed no sign of the parcel. Another phone call (and wait on hold) later and they said it had been marked as ‘Urgent‘ and ‘Must be delivered today‘ but the system indicated it hadn’t been put into the van that day! They had no explanation and the person on the phone couldn’t believe what had happened either.

I am currently trying to cancel the order with Play.com as I have had to purchase the item from elsewhere. I will NEVER buy from any company now who uses Home Delivery Network. They have wasted too much of my time and have proven to be completely useless.

Welcome

Hello, and welcome to the New HDNL review site – Hopeless Deliveries Neglected and Lost. This blog is here to inform and hopefully prevent new customers experiencing the hell that is Home Delivery Network.

Are they the worst courier company in the world? I think so – and there is some pretty tough competition out there.

Thank you for visiting and please feel free to link to the site.